Managed Services Agreement Template

Need to update or draft your MSA? Use this free template. 

As an MSP, your managed services agreement (MSA) is critical to setting the right expectations and protecting your business, but how do you know if it's covering everything it should?

Whether you're starting out with your first MSA or revisiting your current one, this example managed services agreement template will provide a solid basis for comparison. It's been updated to apply to these times, with Force Majeure language and sample clauses addressing remote work, payment deferrals, and more. 

Disclaimer: Any language used in this template should be reviewed by your attorney

Inside you'll find sample:

  • Descriptions of services
  • SLA response times 
  • Services requirements
  • Terms and conditions
  • Recurring ACH payment authorization
  • And more
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