Are you leaving money on the table?
This year more than any other, MSPs are facing pressures to be flexible with clients and adjust to economic uncertainty. But the line between being customer friendly and doing yourself a disservice can get blurry in a hurry, and all too often MSPs find themselves giving away too much.
Join us and MSP growth expert Chris Wiser as we dive into the trends he's seen this year and the key things that have separated those MSPs that have been booming from those who aren't.
Here are just a few of the topics we'll be diving into:
What makes these different from other virtual events?
We launched MSP Live Chats to give our partners a forum to connect directly with each other and top experts in the channel. These sessions aren’t about being talked at or presented to — they’re fully interactive and built around active participation. Join in on the discussion!
with Chris Wiser, CEO at The Wiser Agency
Wednesday, November 18 at 1pm ET | 5pm GMT |
with Matthew Fox, Creative Director at Valiant Technology
Thursday, December 3 at 1pm ET | 5pm GMT |
What tools should absolutely be on your wishlist heading into next year?
In this Live Chat, we teamed up with Ken Patterson from Pax8 to discuss how MSPs should consider adjusting their stacks and (re)packaging their services to stay competitive in 2021. Watch the replay to see us debate the latest trends and biggest growth opportunities, with an emphasis on:
Join us for a special Halloween edition MSP Live Chat... if you dare!
Watch Allen Edwards from Eureka Process and NinjaRMM Channel Chief Advisor Tom Watson give each other frightening flashbacks recalling the very worst cases of disorganization and lack of processes they’ve ever seen.
Tune in for bottom-line-tingling tales of IT terror, featuring:
The guys are also shared some amazing, practical tips to help your team exorcise any poor-documentation demons and crank up your service efficiency, so check out the replay!
Do you feel like you’re missing out on deals you should be able to close?
Watch two former MSP owners break down the sales playbooks they used to grow, scale, and eventually sell their businesses.
No gimmicks. No theoretical fluff. Lifecycle Insights founder Alex Farling and NinjaRMM Channel Chief Advisor Tom Watson share the early mistakes they made, how they overcame them, and the the actual sales frameworks that helped them:
Do you and your clients have the right coverage to survive a security incident?
Watch Justin Reinmuth, CEO of techrug (Technology Risk Underwriting Group) take on all questions about cyber insurance, including the following:
With the costs of cyber attacks skyrocketing, few topics are more urgent, so check it out!
Our original session was such a hit, we hosted a sequel!
Back by popular demand, NinjaRMM Channel Chief Advisor Tom Watson and bvoip CEO George Bardissi take the questions on MSP pricing and profitability we didn't get to last time, and dive deeper into:
Updated MSP Cost Calculator: We updated Tom's Cost Calculator with a new tab to help you determine your technician cost per hour.
Are your managed services agreements as profitable as they should be?
Join us as we dive into everyone's favorite topic — pricing — and discuss the things you can do to ensure your deals are:
MSP Cost Calculator: NinjaRMM Chief Channel Advisor Tom Watson shared the Managed Services Agreement Cost Calculator he used as an MSP owner to help grow and sell his business, and how to utilize it live.
Lately, it seems like nearly everyone is talking about co-managed IT services (CoMITS). Interested in hearing the naked truth about it?
If you have a particular opportunity or current situation you want direct feedback on, we dove into a session with the man who literally wrote the books on the subject — Bob Coppedge. In addition to the Q&A, we covered the following and more:
The clock is ticking to get deals in the pipeline before the end of the year. Where are the leads coming from, and what new opportunities are other MSPs going after now?
Hear straight from fellow MSPs on the following topics and more:
Curious how other MSPs have been adapting and what their situations are like currently?
Hear others share their experiences and compare solutions. This chat covers the following and more:
How do you turn cold leads into warm opportunities?
We teamed up again with MSP marketing expert Kevin Clune to share examples of how to build appointment-winning sales cadences and email nurture campaigns. Watch the reply to hear what the numbers have to say about how many touches you should include in your cadences, as well as the best day/time to email and call.
You'll also see us discuss sample cadences and templates that you can use to level-up your own nurturing campaigns.
We gave away a $50 Amazon Gift Card to the attendee who had the most upvoted email subject line idea. Check out the Agenda doc below to see what the group came up with.
Watch the Chat
Did you previously rely on conferences and networking events as a major source of leads for your MSP? What’s your game plan now that the majority have been canceled or gone virtual?
If you’re looking for new prospecting options, or maybe just creative ways to switch things up, then you don’t want to miss this live brainstorming session led by OITVOIP CEO Ray Orsini. We dove into the recent changes he had to make (including transforming his own conference into a virtual event), and as a group we shared our ideas for keeping prospecting going through the summer and beyond.
We gave away a $50 Amazon Gift Card to the attendee with the most upvoted idea. Check out the Agenda doc below to see what it was.
Watch the Chat
With everything that’s changed this year, is it time to revisit your Managed Services Agreement?
Recently, NinjaRMM Channel Chief Advisor Tom Watson went through the process of updating the MSA he used when he was a MSP owner. We used the new version as a prompt to ask questions, share ideas, and dive deep into the following:
Watch the Chat
with Kevin Clune, co-founder at MSP Growth Hacks
What's the best way to continue generating leads and new business during a time like this?
That's a question we've been hearing a lot lately, so we invited MSP Growth Hacks co-founder Kevin Clune on a Live Chat to share practical suggestions. Watch the recap to see what topics came up in live open discussion with attendees, including:
Watch the Chat
How are fellow MSPs adapting their approach to client communication?
This MSP Live Chat session resulted in a lot of interesting discussion and shared solutions around the following:
Watch the Chat
with Joel Friend, Accountant and Owner at Joel Friend Associates
Trying to navigate the Paycheck Protection Program (PPP) to receive potentially business-saving financial aid for your MSP?
Tune in to this MSP Live Chat with accountant and financial advisor Joel Friend. He took on all questions and broke down the following in plain English:
Watch the Chat
In response to the COVID-19 pandemic, how can we virtually meet and remain strong as a community?
Watch our very first MSP Live Chat as we host a platform for MSPs and business owners alike to talk openly about coping with the current crisis and the following:
Watch the Chat
It was honestly one of the best group discussions I have been part of. I took away a lot of good suggestions and knowledge.
Lots of great information, the discussion had a good flow, and it was amazing to have multiple MSPs helping each other out.
You’re bringing practical value to MSPs in real time.
