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Up Next: How to Nurture and Convert Your Sales Leads

Thursday, July 9 at 1pm ET | 10am PT | 5pm GMT
Guest: Kevin Clune, co-founder of MSP Growth Hacks

How do you turn cold leads into warm opportunities? Join us as we share examples of how to build appointment-winning sales cadences and email nurture campaigns with MSP marketing expert Kevin Clune. We'll dive into hard numbers, offer do's and don'ts, and even provide you with a sample cadence and templates you can use to level-up your own nurturing campaigns. 

Bring your best email subject line to win a $50 Amazon Gift Card

This is an interactive session, and the person who shares the most up-voted email subject line will win a $50 Amazon gift card. So bring your ideas and see you there!

What makes these different from other virtual events? 

We launched MSP Live Chats to give our partners a forum to connect directly with each other and top experts in the channel. These sessions aren’t about being talked at or presented to — they’re fully interactive and built around active participation. Join in on the discussion!

Upcoming Chats

Register once and get access to all future chats!

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A Repeatable Formula for Deal-Winning Sales Meetings

Thursday, July 23 at 1pm ET | 10am PT | 5pm GMT

Guest: Andre Schindler, NinjaRMM GM EMEA and VP Strategic Partnerships

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Sales Techniques for Competing on Your Terms, Not Price

Thursday, August 6 at 1pm ET | 10am PT | 5pm GMT

Guest: Frank DeBenedetto, CEO at Two River Technology Group

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Previous Chats

Miss a chat? The next best thing is watching it on-demand.

July 9, 2020

How to Nurture and Convert your Sales Leads

with Kevin Clune, co-founder at MSP Growth Hacks

How do you turn cold lead into warm opportunities?

Join us as we share examples of how to build appointment-winning sales cadences and email nurture campaigns with MSP marketing expert Kevin Clune. We'll dive into hard numbers, offer do's and don'ts, and even provide you with a sample cadence and templates you can use to level-up your own nurturing campaigns.

We also gave away a $50 Amazon Gift Card to the attendee who had the most upvoted email subject line idea. Check out the Agenda doc below to see what the group came up with.

Materials

Watch the Recording

June 18, 2020

Sales Prospecting Without In-Person Events

with Ray Orsini, CEO of OITVOIP, LLC

Did you previously rely on conferences and networking events as a major source of leads for your MSP? What’s your game plan now that the majority have been canceled or gone virtual? 

If you’re looking for new prospecting options, or maybe just creative ways to switch things up, then you don’t want to miss this live brainstorming session led by OIT CEO Ray Orsini. We dove into the recent changes he had to make (including transforming his own conference into a virtual event), and as a group we shared our ideas for keeping prospecting going through the summer and beyond. 

We also gave away a $50 Amazon Gift Card to the attendee who had the most upvoted idea. Check out the Agenda doc below to see what it was. 

Materials

Watch the Recording

May 28, 2020

Updating Your MSA for the New Normal

with Tom Watson & Jonathan Crowe of NinjaRMM

With everything that’s changed this year, is it time to revisit your Managed Services Agreement?

Recently, NinjaRMM Channel Chief Advisor Tom Watson went through the process of updating the MSA he used when he was a MSP owner. We used the new version as a prompt to ask questions, share ideas, and dive deep into the following:

  • How can MSPs be empathetic, generous, and still cover their a$$?
  • What are the biggest liability risks that COVID and WFH have introduced?
  • What new terms & conditions do MSPs need to consider adding to protect themselves from liability and payment issues?
  • How can you walk back temporary exceptions and payment terms? And how can you make difficult conversations with clients easier?
  • How can you transform your MSA into a sales asset to help you close new business?
Materials

Watch the Recording

April 23, 2020

Adapting Sales and Marketing During the Crisis

with Kevin Clune, co-founder at MSP Growth Hacks

What's the best way to continue generating leads and new business during a time like this?

That's a question we've been hearing a lot lately, so we invited MSP Growth Hacks co-founder Kevin Clune to MSP Live Chat to share practical suggestions.

Watch this recap to see what topics came up in live open discussion with attendees, including:

  • What marketing activities are right for this moment
  • How to stand out from the “Here’s a WFH checklist” crowd
  • What future outreach and campaigns you should get ready now so you’ll be ready for the next phase of the crisis
  • A bunch of marketing ideas you can steal and start working on today
Materials

Watch the Chat

April 9, 2020

Handling COVID-Related Client Requests and Communication

with Tom Watson & Jonathan Crowe of NinjaRMM

Hear how fellow MSPs are adapting their approach to client communication in response to COVID-19.

This MSP Live Chat session resulted in a lot of interesting discussion and shared solutions around the following:

  • How to deal with contract changes / cancelation requests
  • Whether to offer discounts or defer payments
  • Ways you’re being proactive with client communication
  • Wins: How you’re inspiring calm and confidence during all this
  • How some are continuing to close and onboard new clients
Materials

Watch the Chat

April 2, 2020

MSP Financial Aid: The CARES Act, Explained

with Joel Friend, Accountant and Owner at Joel Friend Associates

Trying to navigate the Paycheck Protection Program (PPP) to receive potentially business-saving financial aid for your MSP?

Tune in to this on-demand recording of our MSP Live Chat session with accountant and financial advisor Joel Friend. He took on all questions and broke down the following in plain English:

  • Which SBA-backed loans can provide the biggest immediate assistance
  • Exactly what the loans cover, with primary focus on the PPP
  • Who can (and should) apply
  • Loan forgiveness stipulations
  • How to apply
Materials

Watch the Chat

March 26, 2020

MSP Reactions to COVID-19

with Tom Watson, AJ Singh & Jonathan Crowe of NinjaRMM

How is the pandemic impacting your business, your team, your clients, and you - personally?

Watch our very first MSP Live Chat session where we invited MSPs together to talk openly about how they're coping with the current crisis and the following:

  • The impact on finances: Should we all be tightening our belts in anticipation of what’s coming (even if you just had your best month in years)? How can we cut costs and improve cash flow?
  • The impact on operations: Getting crushed with remote-work-related projects and support? Seeing some clients already scaling back or canceling? How is everyone adjusting? 
  • The impact on technicians: How’s everyone on the team staying connected and avoiding burnout? What about WFH setups is working, and what’s not?
  • The impact on owners: How are you keeping all the plates spinning and handling the stress of so many unknowns?
Materials

Watch the Chat

What MSPs are saying

It was honestly one of the best group discussions I have been part of. I took away a lot of good suggestions and knowledge.

Lots of great information, the discussion had a good flow, and it was amazing to have multiple MSPs helping each other out.

You’re bringing practical value to MSPs in real time.

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